privacy policy


Introduction

We know that everyone’s home journey is different, and that deciding on the right place to call home is an intimate, personal experience. We use the information you give us to provide our services to help you find your next home or buyer.

We carefully evaluate how we use data to make sure that we’re using your information to provide value for you.  On this page, we aim to explain everything you need to know about your privacy at TBM.   If you have any questions that we haven’t answered here, you can always contact us at consumercare@thebuyermarket.com.

Information collected by TBM.

When you use our services, we collect a variety of information from and about you and your devices.  Some of this information identifies you directly (like an email address) while some of it is associated with you through your account, profile, or device (like the preferred home details you choose to save or your location data).

The kind of data we collect about you depends on if you are a seller or buyer. If you are a buyer, we will collect some data about you, like your email address and phone number. Therefore, you can be contacted directly by a seller, real estate agent or any other real-estate professional that can possibly help you in finding a home. If you are a seller, we will collect some data about you, like your email address and phone number.

Buyer Search

When you use TBM’s buyer search to find a buyer, we give you a tailored list.  If you tell us what home you’re selling, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.

Information from Public Sources and Third Parties

TBM does not collect any public sources or third party information.

Information we collect as you use our services

Along with the information you give us directly, we collect a variety of information automatically as you use TBM services.

Activity information

We collect information about how you use TBM.  This includes things like your home & buyer profile history. Buyers you view, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our websites.

Device information

Like other websites and apps, we collect data about the browsers and devices you use to access TBM.  The data we collect includes browser or device model and settings, operating system, unique identifiers, and the version of the app you’re using. We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the site you visited before TBM.

You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.

Location Information

If you enable location services on your mobile device, TBM collects the location of your device.  We use that information to provide you with location-based information and ads. If you don’t want to use these features, you can turn off location services on your device.

We also collect location information for similar purposes from your browser if you enable it.  You can disable access through your browser settings.

Cookies, pixel tags, and other tracking technologies

We use various tools to collect data when you visit our sites and apps, including cookies, pixel tags, and other similar technologies. Cookies are bits of electronic data that can be transferred to your computer or other device to identify your browser.

When you use TBM, we may use cookies and other tools to gather information about how you view and use our services and content, and to connect your activity with other data we store about you. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis.

At any time, you can use our cookie preference tools to manage what kinds of cookies and other tracking technologies you’re comfortable with. You can also disable cookies altogether by adjusting the settings on your browser. However, if you choose to disable some or all cookies, many parts of our services may no longer work.  

In addition, if you give your email address to us, we may use a scrambled, unreadable form (called a “hashed” version) of your email address to deliver tailored ads to you on TBM or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook.

For information about how you can manage your cookie preferences, check out the section of this policy called “Your privacy tools and choices.”

Social networks

If you use social media logins (like Google and Facebook) to log in to TBM, we may access your public social media profile information.  You can always limit this sharing using your social media service settings.

Inferences

To improve our services and make them more useful to you, we use data about your activity to understand and infer your preferences. 

Communicating with you and connecting you with others

We use the contact information you provide us, like your phone number and email address, to communicate with you about our services.  This includes things like responding to comments, questions, and requests you send us. It also includes notifying you of transaction or service updates and changes.  We may also inform you about our services, offers, promotions, news, and other updates we think may be of interest to you.

Other uses of your information

We also use your data to detect, investigate, and prevent fraudulent transactions and other illegal activities and to protect the rights and property of TBM, its customers, and others.Occasionally, there may be a reason we’d like to use your information in a way that isn’t described here.  If that happens, we’ll let you know so you can decide if you’re comfortable with it.

Sharing your information

We understand that sharing information with third parties is a big responsibility.  We’re committed to sharing information only when needed for a legitimate business or legal purpose, and then only with recipients who will protect it.

Service providers and business partners

When TBM hires a service provider to help operate our business, we may need to give them access to information to provide their service.  We allow them to use the information only to perform the service we’ve asked them to perform.  We vet all service providers carefully, and TBM always remains responsible for the privacy of your information that is shared with our service providers.

When TBM partners with other businesses to offer products and services to you, we may share information with those partners only as needed to provide those products and services and only subject to the terms of this privacy policy.

Legal and compliance transfers

When TBM needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement.  We’ll tell you before sharing your information in these situations unless we’re prohibited from doing so.  For more information about how we respond to requests for data, see Government and Civil Information Requests.  We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety.

If TBM is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your information in connection with that transaction.

Sales of personal information

TBM allows certain companies to place tracking technologies like cookies and pixels on our sites, which allow those companies to receive information about your activity on TBM that is associated with your browser or device.  The companies may use that data to serve you more relevant ads on our sites or others.  Under some state laws, sharing data for online advertising like this may be considered a “sale” of information.  Except for this kind of sharing, TBM doesn’t sell any of your information.

You always have full control over whether these technologies work on your devices.  You can disable them entirely using our cookie consent preference tools.

Privacy tools and choices

Accessing and deleting your information

We’ve made a disabling tool available on our site. 

We provide this tool for your benefit and we will never discriminate against you for using them. But if you choose to delete your data or close your account, we won’t be able to offer you services that require us to use your data.

Managing cookie preferences

TBM’s third-party ad servers, ad network providers, and third-party advertisers provide ad content that appears on TBM. To measure how effective those ads are and to make them more relevant, ad providers may use their own tracking technologies to collect your information. These are used to record users’ activity, such as the pages visited, and to learn what types of information are of most interest to the users. For more information regarding the choices you have about these technologies (such as opting out), visit the Network Advertising InitiativeDigital Advertising AllianceOmniture, and PrivacyChoice.

Managing communications preferences

Email subscriptions

TBM may send you emails concerning your account.

Calls and texts

Our services allow you to provide your phone number to us.  If you give us, your number, a seller or any other real-estate professional may call or text you, for example, after you give you information about a preferred home. They will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.

 

 

 

Protecting your information

We understand that no matter how we collect your information, we have a responsibility to protect it.  We take that responsibility seriously.  We build security into our products and features from the ground up to help protect data from unauthorized access, disclosure, alteration, and destruction.

We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us.  Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information.  If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.

TBM is based in the United States and the information we collect is governed primarily by U.S. law.  Where we are subject to the privacy laws of other countries, we comply with those requirements.  If you access or use our services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as you do under your local law.

Applicability of this policy

This policy applies to every service of ours that links to it. 

Legal Disclosures

In this section, we’ve provided some legally required disclosures under state privacy laws.  There shouldn’t be anything surprising in this section, and we’ve tried to explain our privacy practices in plain English throughout the rest of the policy.

Under the California Consumer Privacy Act or CCPA, California residents have certain rights regarding their data, including:

  • The right to know the categories of personal information we’ve collected and the categories of sources from which we got the information (see Information collected by TBM and the chart just below)
  • The right to know the business purposes for sharing personal information (see Why TBM uses your information)
  • The right to know the categories of third parties with whom we’ve shared personal information (see Sharing your information)
  • The right to access the specific pieces of personal information we’ve collected and the right to delete your information (see Privacy tools and choices)

California residents also have the right to not be discriminated against if they choose to exercise their privacy rights.

Categories of Personal Information under the California Consumer Privacy Act

Category and sources of Information

How we use it

Types of individuals affected

How we share it

Identifiers We collect this information from our users, customers, and business partners.  We also generate identifiers internally.

To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings

People who use our sites or mobile applications; create a user account; receive a TBM Offer; send us an inquiry about buying a home, product, or service from us; ask to be connected to a real estate pro; purchase advertising from us;obtain a service from us; and real estate pros who we connect with users

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Personal information under California Civil Code section 1798.80 We collect this information from our users, customers, and business partners

To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings

People who create a user account; receive a TBM Offer; send us an inquiry about buying a home, product, or service from us; ask to be connected to a real estate pro; purchase advertising from us; obtain a service from us; and real estate pros who we connect with users

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Protected classifications We collect this information from our users and business partners

To understand how our users interact with our sites, and to conduct research into housing and real estate trends and markets

People who buy or sell a home from/to us; use our rental application submission service; enter into a business partnership with us;

We don’t share

Commercial information We collect this information from our customers, and generate it internally during transactions with our customers

To transact with you if you use our services or products, and to enable transactions you’ve requested

People who sell us a home; buy a home, product or service from us; purchase advertising from us

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Biometric information

We don’t collect this data

None

None

Electronic network activity information We collect this information from our users and customers

To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings

People who use our sites or mobile applications

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Geolocation data We collect this information from our users and customers

To enable use of our sites, services, and products, to understand how our users interact with our sites, and to improve our offerings

People who use our sites or mobile applications and allow us to collect their location data

We share this data with our service providers

Audio, electronic, visual, thermal, olfactory, or similar information We collect this information from our users and customers

To identify you, to enable use of our sites, services, and products, and for safety purposes

 

We share this data with our service providers

Professional or employment-related information We collect this information from our customers and business partners

To provide services or products you’ve requested

People who use our rental application services; contact us in a business-to-business context; obtain a mortgage loan from us; buy a home from us

 We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Education information We collect this information from our customers

To provide services or products you’ve requested

People who use our rental application services; obtain a mortgage loan from us; buy a home from us

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Inferences We generate these internally

To understand how our users interact with our sites, to develop and offer more relevant and useful services and products, and to improve the products and services we offer

People who use our sites or mobile applications, including users who: receive a TBM Offer; ask to be connected with real estate pros; or apply for a mortgage through us

We don’t share

While California law applies only to California residents, we believe everyone should have the same privacy rights regardless of where you live.  So our privacy tools are available to all of our users.  You can access these tools through the TBM Privacy Center.

Contacting TBM

If you have any questions about this privacy policy or the privacy practices of TBM.

You can also email us at cosumercare@thebuyermarket.com , or you can write to us at:

The Buyer Market.com LLC.
Attn: Consumer Care
23131 Michigan Ave, #1081
Dearborn, MI 48124